At Leathers Basket, we stand behind the quality of our handcrafted leather goods. If you are not completely satisfied with your purchase, we offer a transparent return and refund process designed to protect your interests and ensure a fair experience.

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To ensure a successful return, your item must meet the following criteria:

  • Condition: The product must be unused, unwashed, and in the same condition that you received it.

  • Packaging: It must be in the original packaging with all tags and labels attached.

  • Proof of Purchase: A valid order number or receipt must be provided.

  • Exclusions: Personalized or custom-made items are non-returnable unless they arrive damaged or defective.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@leathersbasket.com with your order number.

  2. Our team will provide you with the specific return shipping address and instructions.

  3. Securely package the item to prevent damage during transit.

  4. Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If the item is defective or incorrect, Leathers Basket will cover the return shipping costs.

4. Refund Procedure

Once your return is received and inspected by our quality control team (usually within 3 business days):

  • Approval: We will notify you via email of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

  • Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

5. Damaged or Defective Items

We replace items if they are defective or damaged upon arrival. If you receive a faulty product, please contact us immediately at support@leathersbasket.com with photos of the damage, and we will arrange a replacement or full refund at no additional cost to you.

Official Business Information

  • Business Name: Leathers Basket

  • Email: support@leathersbasket.com

  • Phone No: +1 (304) 501-3601

  • Business Hours: 9:00 am to 4:00 pm (Monday – Friday)

  • Customer Support: 24/7 via Live Chat

  • Address: 245 Morris Drive, Montgomery, WV 25136-0000, United States