At Leathers Basket, we value clarity, transparency, and your complete satisfaction.
Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and care.
If you have a query not covered here, please contact us at support@leathersbasket.com — we’re always happy to help.

1. Where are Leathers Basket products made?

All our products are handcrafted by skilled artisans with years of experience in leatherwork.
Each piece reflects a blend of traditional techniques and modern precision, ensuring durability, beauty, and authenticity.

2. What types of leather do you use?

We use only premium-grade, full-grain and top-grain leathers, sourced ethically and responsibly.
These materials are chosen for their strength, texture, and ability to develop a rich, natural patina over time.
No synthetic or artificial leather substitutes are ever used in our collections.

3. How long does delivery take?

Orders are processed within 3–4 business days and typically delivered within 5–7 business days, depending on your region.
You will receive a confirmation email with a tracking number once your order has shipped.
We partner with trusted international couriers to ensure timely and safe delivery.

4. Do you offer international shipping?

Yes, we proudly ship worldwide.
From North America and Europe to the Middle East and Australia — Leathers Basket ensures reliable international delivery.
If your area isn’t covered, our support team will contact you to make alternate arrangements.

5. Can I return a product if I’m not satisfied?

Absolutely.
You can return your item within 30 days of delivery, provided it is unused, undamaged, and in its original packaging.
To initiate a return, email our support team at support@leathersbasket.com with your order details.

Please note that return shipping charges are borne by the customer, unless the product is defective or incorrect.

6. How will I receive my refund?

Once your returned item passes our quality inspection, a refund will be processed within 5–7 business days to your original payment method.
You’ll receive a confirmation email once the refund has been issued.

7. How do I care for my leather item?

  • Keep your leather away from direct sunlight, heat, and excessive moisture.
  • Wipe with a dry cloth and condition occasionally with a quality leather balm.
  • Store in a cool, dry place using the original dust bag or a breathable cotton cover.

For detailed care guidance, visit our Care Instructions page.

8. Do you accept custom or personalized orders?

Currently, we do not offer customizations.
However, every Leathers Basket piece is handcrafted with unique natural variations — ensuring no two items are ever identical.

9. How can I contact customer support?

Our dedicated team is available to assist you with inquiries, orders, or after-sale support.
Simply email us at support@leathersbasket.com, and we’ll respond within 24–48 business hours.

10. Why choose Leathers Basket?

Because we stand for authentic craftsmanship, timeless design, and genuine customer care.
Each product tells a story — made to last, made for you.

Leathers Basket – Crafting luxury that endures.