At Leathers Basket, we value clarity and transparency. Below are the most common inquiries regarding our handcrafted leather goods, shipping procedures, and return policies.

1. Where are Leathers Basket products manufactured?

All our products are handcrafted by master artisans using traditional leatherwork techniques. Each piece undergoes a rigorous quality control process to ensure durability and authenticity before it leaves our workshop.

2. What quality of leather do you use?

We exclusively use premium-grade, full-grain, and top-grain leathers. Our materials are ethically sourced and chosen for their ability to develop a beautiful patina over time. We do not use synthetic, “faux,” or bonded leather substitutes.

3. What are your shipping and delivery timelines?

  • Order Processing: 3–4 business days.

  • Transit Time: 5–7 business days (depending on your location).

  • Tracking: A confirmation email with a tracking number will be sent as soon as your order is dispatched.

4. Do you ship internationally?

Yes, we offer worldwide shipping. We partner with reliable international couriers to serve customers across North America, Europe, the Middle East, and beyond.

5. What is your Return Policy?

We offer a 30-day return window from the date of delivery. To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • In its original packaging.

  • Accompanied by proof of purchase.

  • Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

6. How and when will I receive my refund?

Once your return is received and inspected (usually within 3 business days), we will process your refund. The funds will be credited to your original payment method within 5–7 business days.

7. How should I maintain my leather products?

To preserve the life of your leather:

  • Avoid prolonged exposure to direct sunlight, heat, and moisture.

  • Clean with a soft, dry cloth.

  • Apply a high-quality leather conditioner every few months.

8. Do you offer personalized or custom orders?

At this time, we do not offer custom sizing or engravings. However, because we use genuine leather, every product possesses unique natural grains, making your specific item one-of-a-kind.

9. How do I contact Customer Support?

Our team is available to assist with any questions. Please reach out to us via email or live chat, and we will respond within 24–48 business hours.

Official Business Information

  • Business Name: Leathers Basket

  • Email: support@leathersbasket.com

  • Phone No: +1 (304) 501-3601

  • Business Hours: 9:00 am to 4:00 pm (Monday – Friday)

  • Customer Support: 24/7 via Live Chat

  • Address: 245 Morris Drive, Montgomery, WV 25136-0000, United States